This policy explains how cancellations and refunds work for subscriptions and credit packs bought from Ment Tech Labs Private Limited ("Ment Labs", "we", "us") for Social Agent by Ment Labs (the "Service"). It forms part of our Terms of Service.
1. Free Trial
Every new workspace gets a 7-day free trial with Growth features, 100 credits and up to 3 channels. No payment method is required and nothing is charged. When the trial ends, or when trial credits are used up, campaigns pause until you choose a plan. There is nothing to cancel and nothing to refund.
2. Cancelling a Subscription
2.1You can cancel at any time from Settings, Billing. You can also email support@ment.tech from the email on your account.
2.2Cancellation takes effect at the end of the current billing period. Until then your plan, channels and remaining credits stay active, and campaigns keep running. We will not charge the next renewal.
2.3After the period ends the workspace moves to a free, paused state: campaigns stop, remaining plan credits expire, connected accounts stay listed but no posts are published. Your data stays so you can resubscribe without losing your Brand Brain, calendar and analytics, until you delete the workspace.
2.4Cancelling a subscription is not the same as deleting your workspace. To delete your data, use Settings, Danger Zone, or see our Data Deletion page at app.ment.tech/legal/data-deletion. Deleting a workspace cancels its plans at once.
3. Monthly Plans
3.1Monthly subscriptions can be cancelled at any time and will not renew.
3.2We do not give partial or pro rata refunds for the unused part of a monthly period. If you cancel on day 3 of a 30-day period, the plan stays active until day 30 and no refund is issued for days 4 to 30.
3.3Exception: if you were charged for a renewal because of a billing error on our side (for example a duplicate charge, or a charge after you cancelled before the renewal date), we will refund the erroneous charge in full. Email support@ment.tech with the invoice number within 30 days of the charge.
4. Annual Plans
4.1Annual subscriptions are billed up front for 12 months at a discount equivalent to two months free.
4.214-day refund window. You may request a full refund of an annual subscription within 14 days of the first annual payment, provided that your workspace has used less than 10 percent of the annual plan's credit allowance for the first month (that is, less than 10 percent of one month's credits as shown in the plan table) and has published fewer than 10 posts through the Service. Email support@ment.tech from the account email with "Annual refund" in the subject. Refunds under this clause are processed within 10 business days to the original payment method.
4.3After 14 days, or if usage exceeds the thresholds in 4.2, annual plans are non-refundable. You can still cancel; the plan stays active until the end of the 12-month term and does not renew.
4.4The 14-day window applies to the first annual purchase and to each annual renewal, measured from the renewal payment date, with the same usage thresholds.
4.5Changing from an annual plan to a monthly plan takes effect at the end of the annual term. Upgrading from annual Starter to annual Growth or Pro is immediate and the price difference is charged pro rata for the remaining term.
5. Credit Packs (Overage)
5.1Overage credit packs (for example 100 credits) are consumed as you generate content. Packs are non-refundable once any credit from the pack has been used.
5.2An unused pack bought by mistake can be refunded if you ask within 7 days of purchase and no credits from it have been consumed.
5.3Credits from packs do not expire while your subscription is active. They are forfeited 90 days after your subscription ends.
6. Failed Posts, Platform Issues and AI Output
6.1Failed or rejected posts do not earn refunds or credit returns. Credits are consumed when content is generated, not when it is published. A post can fail to publish because a platform token expired, a platform rejected the media, a platform API was down, a rate limit was hit, or the content did not meet the platform's rules. In each case the generation work has been done. The Service will retry transient failures automatically and let you retry or regenerate from the Approvals screen.
6.2Where a failure is caused by a verified fault in our own systems (for example a bug that generated content with the wrong brand name, or a scheduler outage that skipped posts for more than 24 hours), we will add replacement credits to your workspace on request. Email support@ment.tech with the post IDs within 14 days. Replacement credits, not cash refunds, are the remedy for these cases.
6.3We do not refund for content you reject, edit, or dislike. AI output varies; you can regenerate, adjust your Brand Brain and topic rules, or switch to approval mode. Rejected posts still consume the credits used to create them.
6.4We do not refund for a lack of reach, engagement, followers, leads or sales. See the Terms of Service, Section 9.
6.5If a platform withdraws API access for the Service as a whole for more than 14 consecutive days, we will offer affected annual customers a pro rata credit or refund for the remaining term at our discretion.
7. Downgrades
Downgrades take effect at the end of the current billing period. No refund is issued for the difference between plans for the remainder of the current period.
8. How Refunds Are Paid
8.1Razorpay (INR). Refunds are issued through Razorpay to the original payment method (UPI, card, net banking or wallet). Razorpay typically credits refunds within 5 to 7 business days; some banks take up to 10 business days. UPI Autopay or e-mandate subscriptions are cancelled at the mandate level when you cancel, so no further debits occur.
8.2Stripe (other currencies, when offered). We sell in INR only for now. If we add other currencies through Stripe, refunds will go to the original card or payment method and typically appear within 5 to 10 business days depending on your bank, with any tax refunded together with the base amount.
8.3Refunds are made in the currency of the original payment. We are not responsible for exchange rate differences or bank fees.
8.4We cannot refund to a different account or in cash.
9. GST and Tax on Refunds
For Indian customers, a credit note is issued against the original GST tax invoice for any refund. Invoices and credit notes are available from Settings, Billing.
10. Chargebacks
If you open a chargeback or payment dispute instead of contacting us, we may suspend the workspace while the dispute is open. If the dispute is resolved in our favour the suspension is lifted. We encourage you to email support@ment.tech first; most issues are resolved within one business day.
11. Changes to This Policy
We may update this policy. The current version is always at app.ment.tech/legal/refunds. Changes apply to purchases made after the new effective date.
12. Contact
Support and refund requests: support@ment.tech
Ment Tech Labs Private Limited, 8 Sarswati Nagar, Annapurna Road, Indore CGO Complex, Indore, Madhya Pradesh 452001, India
GSTIN 23AAQCM6541F1ZE