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Agents Hubby Ment Labs

User Data Deletion

How to delete your data from Agents Hub by Ment Labs, and how to check a deletion request.

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Social Agent by Ment Labs
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  1. Option 1: Delete a Workspace in the App
  2. Option 2: Delete Your Whole Account
  3. Option 3: Email Us
  4. Option 4: Remove the App From Facebook or Instagram
  5. Removing Access From LinkedIn or X
  6. What Is Not Deleted
  7. Contact

Check a Deletion Request

Removed our app on Facebook or Instagram? Enter the confirmation code Meta showed you.

This page explains how to delete your data from Social Agent by Ment Labs (the "Service"), operated by Ment Tech Labs Private Limited, 8 Sarswati Nagar, Annapurna Road, Indore CGO Complex, Indore, Madhya Pradesh 452001, India. It covers all data we hold about you and your workspace, including data obtained from Facebook, Instagram, LinkedIn and X through their official APIs.

When you delete in the app we wait 30 days before deleting for good, so a mistake can be undone. Access tokens for your social accounts are deleted straight away. If you received a confirmation code from Facebook or Instagram, you can check it in the box on this page.

Option 1: Delete a Workspace in the App

This deletes everything in one workspace. Only the workspace owner can do it.

  1. Sign in at app.ment.tech.
  2. Open Settings from the sidebar.
  3. Open Danger Zone.
  4. Click Delete Workspace.
  5. Type the workspace name to confirm, then click Delete Workspace.

What happens next:

  • Every paid plan on the workspace is cancelled at once, so you are not charged again.
  • All campaigns pause and nothing more is published.
  • Access tokens for every connected Facebook Page, Instagram account, LinkedIn profile and X account are deleted at once, and the Service makes no further calls to those platforms for this workspace.
  • For 30 days you can change your mind: open Settings, Privacy and click Keep Workspace. You will need to reconnect your social accounts and choose a plan again.
  • After 30 days we permanently delete the Brand Brain sources and files, embeddings, the Brand Profile, campaigns, calendar items, generated posts, images, videos, Library recordings with their transcripts, clips and consent records, analytics, agent run history, Aura chats and data exports.
  • Billing records (invoices, tax invoices, credit notes and payment references) are kept for 8 years as Indian tax and company law requires. They contain your billing name, address, email and GSTIN, and no social platform data.
  • Database backups that still contain the deleted data are overwritten within a further 30 days.

No refund is issued for the rest of a billing period except as described in the Refund and Cancellation Policy.

To remove just one social account rather than the whole workspace, go to Connections, open the account and click Disconnect. Its tokens are deleted at once. The posts you published and their metrics stay in your workspace history until you delete the workspace.

Option 2: Delete Your Whole Account

This deletes your sign-in identity and every workspace where you are the only owner.

  1. Sign in at app.ment.tech.
  2. Open Settings, then Privacy.
  3. Under Delete Your Account, click Delete Account.
  4. Type your email address to confirm, then click Delete Account.

What happens next:

  • Workspaces where you are the only owner are scheduled for deletion as in Option 1, including any other members' access to them. If you want a teammate to keep a workspace, make them an owner first.
  • Workspaces you share with another owner keep running; only your membership is removed.
  • For 30 days you can undo it: open Settings, Privacy and click Keep My Account. Workspaces deleted with your account come back too.
  • After 30 days we permanently delete your profile, sign-in methods, notifications and your Aura messages, along with the workspaces above.

Before deleting, you can download a copy of your data in Settings, Privacy: Download My Data for your personal data, and Prepare Workspace Export for a whole workspace (owners and admins).

Option 3: Email Us

If you cannot sign in, or you prefer to ask in writing:

  1. Email privacy@ment.tech from the email address on your account.
  2. Put "Data deletion request" in the subject line.
  3. Tell us what to delete: your whole account, a specific workspace, or a specific connected social account (give the Page name, Instagram username, LinkedIn page or X handle).

We will check that the request comes from the account holder, may ask for one confirming reply, and will complete the deletion within 30 days of that check. We reply by email with a reference number when it is done.

Option 4: Remove the App From Facebook or Instagram

You can also remove our access from Meta's side:

  • Facebook: Settings and privacy, Settings, Apps and websites, find "Social Agent by Ment Labs", then Remove. Tick the option to delete posts, videos or events the app posted for you if you want those removed from Facebook as well.
  • Instagram: Settings, Apps and websites, find "Social Agent by Ment Labs", then Remove.

When Meta tells us you removed the app, or sends us your data deletion request, we immediately delete the access tokens, profile details and insights we hold for every Facebook Page and Instagram account linked to your Meta user ID. Drafts and posts you wrote stay in your workspace, because they are your content rather than data from Meta.

Data deletion callback. Our app's data deletion request URL is https://api.ment.tech/api/v1/webhooks/meta/data-deletion. When Meta calls it, we carry out the deletion and return a confirmation code with a status link of the form https://app.ment.tech/legal/data-deletion?code=<confirmation code>. Open that link, or type your code into the box on this page, to see whether the deletion is complete.

Removing Access From LinkedIn or X

  • LinkedIn: Settings and Privacy, Data privacy, Permitted services, find "Social Agent by Ment Labs", then Remove.
  • X: Settings and privacy, Security and account access, Apps and sessions, Connected apps, find "Social Agent by Ment Labs", then Revoke app permissions.

Revoking access stops the Service from acting on that account. To have the stored data deleted as well, disconnect the account in the app, delete the workspace, or email us as above.

What Is Not Deleted

  • Posts already published to Facebook, Instagram, LinkedIn or X stay on those platforms. Delete them there if you want them removed.
  • Invoices and payment records are kept for 8 years under Indian law.
  • Records that a request was made and carried out (date, reference number, what was deleted) are kept so we can show we complied. They hold no content, and a Meta deletion record holds only a keyed hash of your Meta user ID.
  • Statistics that are aggregated and cannot identify you.

Contact

  • Privacy requests and grievances: privacy@ment.tech (Grievance Officer: Ujjwal Sahay, Managing Director, +91-7479866444)
  • Support: support@ment.tech
  • Post: Ment Tech Labs Private Limited, 8 Sarswati Nagar, Annapurna Road, Indore CGO Complex, Indore, Madhya Pradesh 452001, India

See also: Privacy Policy (app.ment.tech/legal/privacy), Terms of Service (app.ment.tech/legal/terms).